Mealio respects your privacy. This Privacy Policy explains the information we collect, how we use it and the choices available to customers, restaurants, vendors and delivery riders.
We may collect your name, phone number, email address, delivery addresses, account details, order history, payment references, device information, location data where permitted, restaurant details, rider details and support messages.
Mealio uses information to create accounts, process orders, route deliveries, improve search and recommendations, process payments, send notifications, provide customer support, prevent fraud, improve platform safety and comply with applicable requirements.
With your permission, Mealio may use location data to show restaurants near you, calculate delivery coverage, estimate delivery fees and help riders complete deliveries. You can manage location permissions through your device settings.
Payment information may be processed by payment providers and financial partners. Mealio stores payment references and transaction details needed for order confirmation, refunds, support and reconciliation.
We share only the information needed to complete the service. Restaurants receive order details, delivery riders receive delivery details, and payment or technology providers receive information required to process transactions, messages, analytics or security checks.
Mealio may send order updates, account messages, delivery notifications, promotional messages and support replies by app notification, SMS, email, phone or WhatsApp where available.
We use reasonable technical and organisational safeguards to protect information. No online service is completely risk free, so users should keep passwords and verification codes private.
We keep information for as long as needed to provide services, meet operational needs, resolve disputes, prevent fraud and comply with record-keeping obligations.
You may request account updates, access support, manage notification settings and request account deletion where available. Certain records may be retained when required for legal, safety, accounting or fraud-prevention reasons.
For privacy questions or data requests, contact Mealio support through the contact page or app support channels.
