Mealio provides food delivery by coordinating customers, restaurants and delivery riders within active service zones.
Delivery availability depends on your address, restaurant location, zone coverage, rider availability and operating hours. Some restaurants may only deliver within selected areas.
Delivery times shown on Mealio are estimates. Actual delivery may be affected by food preparation time, distance, traffic, weather, rider availability, building access and order volume.
Customers must provide accurate delivery addresses, landmarks where helpful and a reachable phone number. Mealio or the rider may contact you to confirm directions or complete handoff.
Delivery fees may vary by distance, restaurant, zone, order value, promotion, demand, rider availability or platform settings. The applicable fee is shown before checkout where available.
Please be available at the delivery location when the rider arrives. If the customer is unreachable after reasonable attempts, the order may be marked failed or completed depending on the situation and platform policy.
Restaurants are responsible for preparing and packaging food properly. Riders are expected to handle orders carefully during delivery. Customers should report damaged packaging or major delivery issues promptly.
Special instructions help riders find you but cannot guarantee requests outside normal delivery operations. Restricted areas, parking limitations or building access rules may affect handoff.
If your order is delayed or there is a delivery issue, contact Mealio support through the app or website with your order number.
